European Auto Repair FAQ: Brooklyn, NY

What types of vehicles do you service?

At Bay Diagnostic, we specialize in European luxury vehicles, including BMW, Mercedes-Benz, Audi, Porsche, Volkswagen, MINI, Land Rover, and Jaguar. Our technicians have the sort of know-how and equipment to get the gamut of high-quality European cars running like the manufacturer intended.

Are your technicians certified?

Yes, our ASE-certified technicians have been through rigorous training through courses, internships, and years of hands-on professional experience. They’ve even gone as far as learning specialized knowledge for each brand we service.

Do you use OEM parts for repairs and maintenance?

Absolutely. We use Original Equipment Manufacturer (OEM) parts so that the performance and longevity of your vehicle are never in question.

Will servicing my car at Bay Diagnostic affect my dealership warranty?

No, servicing your vehicle with us will not void your manufacturer’s warranty. For this reason, we make sure to follow all of the manufacturer’s guidelines exactly.

What services do you offer?

We offer the whole gamut of auto repair services in Brooklyn you’ll need, including:

How can I schedule an appointment?

You can schedule an appointment by:

Phone: Call us at (347) 851-1824
Online: Go to our Contact Us page and fill out the form here.
In-Person: Visit Our Shop Monday to Friday 8:00 AM – 6:00 PM

What are your hours of operation?

We are open:

Monday to Friday: 8:00 AM – 6:00 PM
Saturday and Sunday: Closed

Do you offer shuttle service or loaner vehicles?

Yes, we offer a complimentary shuttle service within a certain radius of our shop. Loaner vehicles may be available upon request. Please inquire when scheduling your appointment.

Yes, a complimentary shuttle service will happily take you where you need to go in our local neighborhood. We have loaner vehicles as well, which are available upon scheduled request.

What forms of payment do you accept?

We accept:

Cash
Major Credit Cards (Visa, MasterCard, American Express, Discover)
Debit Cards

For larger repairs, we may offer financing options—please ask our service advisor for details.

Do you provide a warranty on your services?

Yes, we offer a 36,000-mile/3-year warranty on parts and labor for most of our services. This lends insight into our confidence in every auto repair we make.

Can I wait at the shop while my car is being serviced?

Of course. We have a comfortable waiting area with free wi-fi and coffee!

Do you offer pre-purchase inspections?

Yes, we happily provide pre-purchase inspections, lending you insight into the true value of a potential new European vehicle.

How often should I service my European car?

Getting regular maintenance done on your European vehicle is key to its longevity and performance feel. Generally, we recommend:

Oil Changes: Every 7,500 to 10,000 miles
Brake Inspection: At least once a year
Full Vehicle Inspection: During every service visit

However, intervals can vary based on the make, model, and driving habits. Consult your owner’s manual or speak with our technicians for a personalized maintenance schedule.

Intervals vary greatly based on the way you drive your car and your specific model. Check out your owner’s manual or talk to our technicians to figure out the ideal number of annual visits to keep your European vehicle in top condition.

Can you perform factory-scheduled maintenance?

Yes, we perform factory-scheduled maintenance based on your manufacturer’s precise recommendations. Equipped with all the same tools a dealership has, but at a local price, we are ready to keep your vehicle running right.

Do you handle software updates and coding for European vehicles?

Yes, our diagnostic tools and up-to-date software, combined with technicians who have decades of experience, are ready to get your car back up to speed.

What should I do if my check engine light comes on?

If your check engine light illuminates, it’s important to have it diagnosed promptly. You can bring your vehicle to us for a comprehensive diagnostic check to identify and address any issues.

If your check engine light turns on, the first thing to do is take it to our Brooklyn auto shop before a small problem cascades into a larger issue.

Are walk-ins accepted, or do I need an appointment?

Walking in to consult with us is welcome, but we recommend scheduling an appointment to ensure the most efficient use of your time.

Do you offer emergency repair services?

Yes, during regular business hours, we are equipped to handle emergency repair needs. Give us a call if you need urgent assistance.

Can you service my vehicle’s extended warranty?

Yes, our Brooklyn auto shop is capable of working on cars even with the most extended vehicle warranties without violating counteract. We’ll happily keep the vehicle up to the dealership standard with ease.

How can I get an estimate for repairs?

You can request an estimate by:

Phone: Call us with details about your vehicle and the issues you’re experiencing.
Online: Filling out the estimate request form on our website is a quick and easy way!
In-Person: Visit our shop for teh most accurate assessment so that we can get to the root.